Scheduling Screen - showing dispatched services status by colour and details by mouse over
Map displaying dispatched service schedule for each service personnel
Reservation Screen - displaying available dates with color coded options to select best efficient dispatch
mLogistics business logic allows easy process building |
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Improving Customer Satisfaction and reducing costs dramatically at the same time. Customer Service as the major objective for every organisation requires the best possible allocation of capacity to keep the costs in line. Decisions about priority service must be based on individual customer situations. At the same time WorkForce capacities must be used at the best level to ensure efficiency. This requires decisions, that can not be made by batch based and semi-manual dispatching. A decision on distributing the service capacity must be made in time, just prior to the next availability of the Service Personal. LogObject's dynamic approach automatically takes care of any changing situation. LogObject's unrivalled allocation match is based on its unique Real Time Adaptive Logistics Engine. Instead of static queering of options our object model based solution compares every possible solution on the fly. Based on the parameters you use, the LogObject solution will compare options on predefined weighed factors. Depending on the situation you can for example weigh quality of Service (usually speed of Service) against cost (usually availability of WorkForce). The system then calculates the best choice for your resource distribution allowing a maximum of efficiency. Real time comparison allows optimizing costs and quality in real time. Dispatch of WorkForce is decided on the latest status of requests, based on the skills of the available Service Personal and the availability of material they might have on board, allowing immediate service at first time fix rate. mLogistic® user interface supports easy and intuitive handling of a workflow. Service request can be easily placed manually into the system or imported continuously from your ticket-system solution. Available interface support seamlessly connects with leading ERP-solutions like SAP or any CRM software. Service Personal is connected to the system online, using latest state of the art mobile connections. WorkForce will be informed and updated on mobile phone about their next service destination, including all necessary information about location and the exact service required. A workflow, allowing the Service Personal to agree on a new job before finally scheduling the task can be implemented. This allows integrating partner or dealer services into your service organisation. Easy Integration with company process: mLogistics business logic supports about every possible service process. Complex workflow can be completley build and used within mLogistics and existing systems do not have to be changed. Data transfer is realised via SOAP/Webservices. A major advantage over alternative solutions! Dynamic WorkForce Management by LogObject is the leading solution for dynamic resource allocation based on LogObject's superior real time resource management. Through real time calculations of service requests by using mathematical exploration for on the fly comparison of options, dramatic savings in costs will be achieved. Increasing your first time fix rate in services will lead to superior Customer Satisfaction whilst also reducing cost. Success is based on dynamic distribution of resources compared to static calculation. |
