Features | LogObject

mLogistics® Industrializes Service Execution

End-2-End
solution

Complete “End-to-End“ solution for Work Force Management representing all
the required processes to run a state of the art work force management organization.

Dynamical Real
Time Planning

Fully automatic and dynamic real time planning using industry standard mapping data
to calculate actual and accurate distances.

Automatic
Scheduling

Automatic scheduling for 80% of all service calls, appointment booking at customer touch point.

SLA
Management

Integrated SLA-Management to manage own service organization as well as
service partners and their staff.

Multi
Organizational
structures ASP

Multi-Organizational capabilities, allows easy user operational adaptation for changing market
requirements. Can run as ASP model for different organizational structures.

Multi Device
Capability

Operates with different mobile devices (brands and platforms) in parallel e.g. Smart Phones,
PDA , Tablet-PC, Sub- and Notebook.

Investment Protection

Best in class at IT operating costs; unrivalled TCO price point.

Robust and Scalable

Robust architecture using proven and reliable technologies. Availability over 99%

Easy to use

Very ergonomically and user oriented GUI to enable mobile users to concentrate on their job.
Pragmatically designed GUI for dispatching and planning work places. Highly responsive to speed up decision making

Fast deployment

Short implementation time due to vast experience in Service Management processes

mLogistics® Architecture and Functions

mLogistics® enables users such as project managers or dispatchers in the back office to manage, plan and execute complex orders: Generally complex orders consist of multiple "simple tasks" organized in a complex network of dependencies.

TASK-TEMPLATE
A project template defines, which task templates are allowed. The configurations of the different task templates are used to specify the suborders of any given project.

BUSINESS UNITS
A project template can specify the tasks for different business units. The coordination of these tasks is done on an "all projects level" to achieve coordination of complex orders over several departments / business units / companies.

SKILLS
For each project additional skills can be defined (in addition to standard profile skills).

DOCUMENTATION
Documents are visible in each suborder (task) and can be connected with the task list of an order.

ROLE MODEL
To define a network relationship between orders a role model is used to define

Resources categories for known or unknown availabilities of resources
Skill categories
Specific resources

Visual network planning and visual project process dependencies

Warehouse material and Van stock administration including

GOODS RECEIVING
Anonymous received goods on delivery and/or Advanced Shipping Notes (ASN)

ORDERING MATERIAL
Material orders from defined stock location, priority orders dependent on task due date, material consumption on premise

REVERSE LOGISTICS
Push back of spare parts or material to be returned, supported by barcodes. Arranged recalls.

MATERIAL CONSUMPTION
Stocktaking, stocktaking corrections and stock movements. The administered warehouse/van stock can be organized in bin locations/ sub-warehouses or warehouse areas.

REPLENISHMENT
Automatic replenishment of parts in Van stock. For each Van stock a list of materials can be defined with minimal and maximal stock level.

STOCKTAKING ORDERS
The stocktaking of the Van stock can be arranged spontaneously or centrally.

Simplified mobile use by using process oriented approach
Color code and symbols to ease usage
No training required, supported logic workflow
Dynamic menu points appearing when data is available
Pull down entry menus configured to reduce entry errors
Scrolling oriented navigation to ease usability
Hand held usability perfected for one hand use
Available pictures and maps shown on the fly
Gradual implementation steps of mobile functionality to ease acceptance
Integration of various peripheral devices and functions
- Infrared, Bluetooth, cable for printers
- Direct phone calls from application
- Support of integrated keybord
- Barcode scanner and RFID reader

1	Service Cost Reduction per external Service Call Normalized Business Processes and simplified Service-desk request entry Offloading the Service desk staff by automatic overall planning of the tasks Fully integrated with market leading service desk entry products (e.g. Remedy, Clarify , etc.)	up to 30%
2	Efficiency More Service Calls per Day and Technician Increased utilization of field engineers Reduction of Back Office and Scheduling resources Automatic and more efficient task-planning tool for the B.O. staff	25% 50% = 100% improvement
3	Service Quality SLA accuracy improved Improvement of MTTR as a result of simplifying and normalizing the service-request-entry . First time fix rate improved Improved efficiency of the the service desk staff.	100% 100%
4	Operation / Running Cost Operating cost compared to competitors Fewer systems deployed = less cost	less than 50%
5	Logistics and Material Management Transparent Van Stock Management Avoids Material loss and inventory inconsistency Reducing current assets	50%

Right Place - Right Time

Dynamic Resource Management

mLogistics^®

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mLogistics^®

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mLogistics® Industrializes Service Execution

Right Place - Right Time

Dynamic Resource Management

mLogistics®

PELIX©

mLogistics®

PELIX©

mLogistics® Industrializes Service Execution

mLogistics^®

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mLogistics^®

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