Efficient mobile support of field services requires dynamic processing – in real time. Including real time messaging for field service technical support and next stop dispatching based on dynamic scheduling. Gradual implementation and role-based guidance enhance user acceptance and usability.
mLogistics® mobile processing is an open platform solution, supporting any kind of devices on smartphone, laptop and tablet with iOS, Android and Windows. HTTPS server communication is supplemented by a caching mechanism which allows operation in GSM uncovered areas. The mobile client acts as a slim client and as such has no synchronization issues.